Proud Marys Return, Exchange and Postage Policies

30-Day Return Policy

 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, due to the specific nature of certain items, we have the following exceptions to our 30-day return policy:

 

Non-Returnable Items:

  • Perishable goods: Food, flowers, plants, and any other items with a limited shelf life are not eligible for returns.
  • Personalized items: Items that have been customized with names, dates, or other personalized details cannot be returned.
  • Clothing: Due to hygiene concerns, all clothing items are final sale and non-refundable.
  • Beauty products, liquids, and gels: Due to potential health and safety concerns, we cannot accept returns for beauty products, liquids, or gels.
  • Healthcare, personal hygiene and bedding: For hygiene reasons, we do not accept returns for healthcare items, such as toothbrushes, razors, or personal hygiene. Returns of bedding including pillows: these must be in their original packaging and unused due to potential allergen concerns.

 

For all other items:

  • If you wish to return an item for any other reason within 30 days of purchase, please contact us first, via the method provided by the marketplace you made your purchase (eBay, Amazon, Direct etc) to arrange a replacement or refund.
  • Replacements and refunds will only be issued once we have received the item back at our warehouse.
  • We will provide you with a return shipping address and instructions. Please note that return postage is the responsibility of the buyer.
    • Anti-tamper labels must be unbroken.
    • Serial numbers must match our records.
    • UV markings, if applicable, must be present.Security measures in place to protect our customers and business and to ensure authenticity of the products we sell. We cannot process a refund if the returned item does not have all the original security measures intact:

Shop with Confidence: Guaranteed Quality and Authenticity

We take quality and authenticity seriously. That’s why all our products are protected by rigorous security measures:


Anti-Tamper Labels: Tamper-evident seals or labels are applied to many of our products, indicating unauthorised access if broken. This ensures you receive a brand-new, genuine item.


Serial Numbers: Unique serial numbers track each product, allowing us to verify its authenticity and provide exceptional customer service.


UV Marking: Invisible UV markings on select products offer another layer of verification, detectable only with special equipment.


Damage Protection: We insure all shipments for added peace of mind. If your item arrives damaged, please:

  • Do not remove any visible anti-tamper labels. These labels are crucial for return processing.
  • Take photos of the damaged item and packaging. Photos help us assess the damage and expedite your return or replacement

Shop with confidence knowing that we stand behind the quality and authenticity of every product we sell.



Proud Marys Bargain Basement Postage Policy

Free and Fast Shipping!

We understand the importance of getting your treasures to you quickly and conveniently. That’s why we offer free standard shipping on all eligible items within mainland UK. Your order will typically arrive within 2-3 business days.

 

Exceptions:

  • Oversized goods or items with special shipping requirements: These items will be clearly marked in the listing with any additional shipping costs.
  • Expedited shipping: We offer 1-day shipping for an additional fee on eligible items. This option will be available during checkout if applicable.

Dispatch:

  • Orders placed before 1pm will be dispatched the same day, Monday to Friday (excluding bank holidays).
  • Orders placed after 1pm will be dispatched the following business day.

Tracking:

  • We will provide a tracking number for all orders, except for letterbox-sized items.